Give every booking and every guest an answer, not a queue
In a hotel or a travel agency, time goes to answering the same question over and over and retyping into one system what already exists in another. We automate those processes, one at a time, and give the hours back to the service guests actually notice.
Guest questions, answered at any hour
Check-in times, whether there's parking, how to get there, whether pets are allowed: the same questions, by email, WhatsApp or the site's chat, at every hour. An assistant answers with your property's real information — and only what truly needs someone from the team reaches someone from the team.
A PMS or channel manager that won't give up its data
Bookings, rates and availability live in software with no API, or one that charges extra for it. Every change gets replicated by hand across the other channels, and one slip sells the same room twice. We go get the data wherever it lives — screen, export, whatever exists — and make it talk to the rest of your tools.
Supplier invoices and delivery notes, without retyping
What comes in from food, laundry or maintenance suppliers gets retyped by hand into the management software, invoice by invoice. We read the document, cross-check it against the order and post it to the right line — to review, not to retype.
Occupancy, ADR, RevPAR, booking source: the numbers that run the business get built by hand in a spreadsheet, cross-referencing exports from several channels. A dashboard updates itself every morning from those same sources, so pricing and availability decisions use today's data, not last week's.
We start with the one costing the most hours. There is no transformation plan: there is one process that stops being manual, then the next one.
At a fixed price
Scope, price and delivery date agreed before we start. In weeks, not months.
Yours, in your systems
The code, the agent and the documentation stay in your company's name, inside your infrastructure. You rent nothing.
How we start
A short audit: we count how many repeated questions the team handles and how much time goes into tasks that already exist in another system — and put figures on what each one costs.